外企最常用的接电话英语口语

1. ABC corporation. May I help you? ABC 公司，我能帮你什么吗? 这句话算是正式的讲法。一般接起电话的人通常会先报公司的名字 "ABC corporation", ABC corporation"ABC corporation", , 然后再说, "ABC corporation", May I help you?"ABC corporation", 或是如果要更客气一点的话 则可以说 "ABC corporation", How can I help you?"ABC corporation", (我该怎么帮你?), 因为这样的问法表示我 ‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上 "ABC corporation", May I help you?"ABC corporation", 跟 "ABC corporation", How can I help you?"ABC corporation", 都很常见就是了. 不过如果是机器接的电话 , 则听到的多半是这样, "ABC corporation", Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line."ABC corporation", (感谢你打电 话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要 本公司的简介或出版品, 请按 2, 如果是要找总机, 请按#, 或是请别挂断. 2. And you are? 你是? 如果人家打电话来是要找你的上司, "ABC corporation", May I talk to your manager?"ABC corporation", (我 能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说 不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定 打 电 话 来 的 是 谁 . 最 客 气 的 问 法 是 , "ABC corporation", Whom I am speaking with?"ABC corporation", 或 是 "ABC corporation", Whom am I talking to?"ABC corporation", (我正在跟谁讲话呢?) 但是人家一听是像我这种小 毛头打电话找他们经理, 他们就会用比较口语的说法, "ABC corporation", And you are?"ABC corporation", (你是?) 如果人家这样问我, 我就可以答, "ABC corporation", This is Benlin."ABC corporation", 像是 "ABC corporation", And you are?"ABC corporation", 这么口语的英文书上大概学不到, 但这却是老美天 天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老 美越听得懂. 而且事实上 "ABC corporation", And you are?"ABC corporation", 这句话还有许多适用的场合, 例如在 公司的接待处 (reception). 来访的客人如果说, "ABC corporation", I'm looking for Mr. Wolf."ABC corporation", (我要找伍夫先生) 接待小姐就可以反问他, "ABC corporation", And you are?"ABC corporation", (你是?) 所以像这 种简单又好用的句子大家一定要记起来喔! 3. I'll put her on the phone. Just a second. 我会请她听电话, 请等一下. Put someone on the phone 这个片语就是说请某人听电话. 例如你打电 话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨 天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可 以说, "ABC corporation", Could you please just put her on the phone?"ABC corporation", (你能不能请她来听电 话啊?) 反过来如果今天是你接到了电话 , 结果要找的是别人, 你就可以说, "ABC corporation", Ok. I'll put her on the phone. Just a second."ABC corporation", (好, 我会请她听电话, 请稍等 一下.) 上面讲的 put someone on the phone, 指的多半是只有一只电话时, 但 如果像公司里有许多分机, 则用‘转接’ transfer 或是 redirect. 会比较恰当. 例 如同样的情况你可以说 , "ABC corporation", I'm transferring your call."ABC corporation", 或是 "ABC corporation", I'm redirecting your call."ABC corporation", (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只 简单地说, "ABC corporation", One moment, please."ABC corporation", 或是, "ABC corporation", OK. I'll put you through."ABC corporation", 4. Would you mind holding for one minute? 你介不介意稍微等一分 钟啊? 在美国如果有机会打电话给客户服务 (Customer Service)部门, 如果没意 外的话都会听到以下的电话录音, "ABC corporation", All of our representitives are currently busy serving their customers. Your call will be answered in approximate 5 minutes"ABC corporation", (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就 会有人接听你的电话), 然后十分钟过去了, "ABC corporation", Please continue to hold, your call is very important to us."ABC corporation", (请继续等候, 你的来电对我们非常重要). 所以 大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如 果人家打电话来, 千万不要因为听不懂就说, "ABC corporation", Hold on"ABC corporation", , 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的. 如果万不得已一定要请他稍候, 我们要客气一点地说, "ABC corporation", Would you mind holding for one minute?"ABC corporation", 所以记得要给对方 一个 明确的时 间, 例如 one second 或是 five minites 不要让对方无止境地等下去. 但是如果一分钟到了 你还没忙完, 则最好再说一次, "ABC corporation", Sorry, I am still on the phone. Could you hold for another minute?"ABC corporation", (对不起, 我还在讲电话, 能不能再请你稍候一分 钟.) 5. He's out for lunch. Would you like to try again an hour later? 他出 去吃午餐了, 你要不要一小时后再打来? 受到中文的影响, 许多人要讲某人‘出去’吃午餐了常会说成, "ABC corporation", He went out for lunch."ABC corporation", 其实这个 went 是多余的, 通常老美只讲 be out for something 就 行了. 如果要再简化一点 , 单说, "ABC corporation", He is on lunch."ABC corporation", 或是 "ABC corporation", He is on (lunch) break."ABC corporation", (他正在休息时间.) 这样子也可以. 如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打 来, 除了像例句用 try again/ call again 之外, 我们也可以用 call back/ try back 这样的讲法 . 例如你可以 建议 别人 , "ABC corporation", Why don't you call back in 30 minutes?"ABC corporation", (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言, 客气一 点的讲法是, "ABC corporation", May I take your message?"ABC corporation", 或是 "ABC corporation", Would you like to leave a message?"ABC corporation", (你想留言吗?)