有关电话客服的英语情景口语

我的车坏了 AHello, towing service. What’s your problem? 您好。拖车服务。您遇到什么问题了? BYes. I need a tow truck. My car is broken down. 我需要一辆拖车。我的车坏了。 AWhere are you now? 您现在的位置? BI’m on the Highway 401, close to the Lipton Link. 我在 401 号公路上，靠近 Lipton Link 的位置。 AAll right. I got it. What color is your car? 好的。我知道了。您的车是什么颜色的? BBlack. 黑色的。 AAnd plate number. 车牌号是什么? BAKPM 400. AKPM400。 AOkay. Just stay in your car. We’ll be there in five minutes. 好的。请在车里等待。我们 5 分钟就到。 BThanks a lot. 非常感谢。 我可以换件毛衣吗 AHello. Thank you for calling Spend Mart. 您好。感谢您致电 Spend Mart。 BIs this the Customer Service Desk? 请问是客户服务柜台吗? AYes. How can I help you? 是的。我能为您做什么? BI bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it? 一周前我在你们的店里买了一件毛衣。标着是 12 号，可实际上是 10 号。 我能换一件吗? ADo you have the receipt with you? 请问您还留着收据吗? BYes, I do. 是的。 AI like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want. 很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺 码。 BThank you very much. 谢谢。 AYou’re welcome. 别客气。 我想激活语言信箱服务 ATelco Mobile, how can I help you? 这里是电话公司，需要什么服务? BYes, I’d like to activate my voice mail service please. 我想激活语言信箱服务。 ACertainly sir, we currently have a special promotion where we include voice mail services ,call waiting and also three way calling. 好的，先生，目前我们提供一种特殊服务，包括语音邮件服务，呼叫等 待和三种方式的通话。 BSure that sounds great! Are there any other fees? 那听起来很棒。要收其他的费用吗? ANot at all. No hidden fees or surcharges, it is a flat monthly rate. 没有。没有隐性收费或额外费用，完全是包月费用。 BPerfect. I also wanted to know if there is any call forwarding service? I am usually out of town and would like my calls to be forwarded to a local number. 太好了。我还想知道是否有电话转接服务。我经常不在镇里，我想把打 给的电话转到当地的号码上。 AYes of course. We can activate all these services in about an hour. 当然有。这些服务一小时内就能激活。