A. how to settle a consumer's complaint about a faulty item
B. how to make an effective complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
A.compressed
B.shrank
C.dropped
D.decreased
A. unusual
B. pleasant
C. courageous
D. friendly
A. should encourage them to read before know the meaning of the words they read
B. Should not expect too much of them
C. Should achieve a balance between pushing them too hard and leaving them on their own
D. Should create as many learning opportunities as possible
A. evidenc
e B. recognition
C. identity
D. status
A.Insanity
B.Pressure
C.The need for attention
D.Great anger
A.to have commercial counselor's offices of our embassies stationed abroad
B.to promote the quality of our own products
C.to send trade groups abroad every now and then
D.to have face-to-face talks with foreign businessmen
A. changed his opinion of the girl
B. grew tired of her
C. became annoyed
D. thought she was too uneducated
A.Had they
B.Have they
C.Would they have
D.If they
A.There is no surprise
B.It is surprised
C.Not to surprise me
D.It is no surprise
A.join
B.take part
C.attend
D.appear
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