A. how to settle a consumer's complaint about a faulty item
B. how to make an effective complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
A. meet the standard of
B. realize the purpose of
C. fulfil the demands of
D. keep the promise of
A. a shop assistant
B. the store manager
C. the manufacturer
D. a public organization
A.broke off B. broke out C.broke down D. broke up
A.instruct B. acquaint C.devote D. impart
A.other B. alternative C. negative D. opposite
A. Reading all the required material B. Having reading all the required material C. Having read all the required material D. As it was the case that he had read al the required material
A.one other fifty dollars B. the same amount also C. another fifty D. more fifty dollars
A. would not have been B. would not be C. couldn't have been D. must not be
A. There is something to be said
B. There has something to be said
C. It is something to be said
D. It has something to be said
A. While
B. Furthermore
C. Meanwhile
D. Moreover
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