【Questions】
22 Which TWO of the following are characteristics of an effective team?
A. Free and open communication
B. Passive acceptance of decisions
C. Constructive criticism (1 mark)
23 In relation to selection interviews which of the following is a description of the 'halo effect'?
A. Making a decision about the suitability of interviewees quite early on in the interview process
B. Making a conscious decision about interviewees based on placing greater emphasis on personal characteristics rather
than their technical knowledge and competence
C. Assuming that all interviewees from a specific source, category or grouping will share the same personal attributes and
characteristics
D. Making judgements about the suitability of interviewees based on the subconscious influence on the interviewer of the
interviewee's personal traits (2 marks)
24 Which of the following organisations would rely most heavily on value for money indicators and efficiency rather than
information on performance and profitability?
A. A small retailer
B. A private accountancy college
C. A local authority
D. A pension fund (2 marks)
【Answers】
22 Constructive criticism Free and open communication Members of an effective team have a free and open style of
communication. They also provide each other with feedback in the form of constructive criticism and show an active
interest in work decisions.
23 Making judgements about the suitability of interviewees based on the subconscious influence on the interviewer of the
interviewee's personal traits The halo effect occurs when an applicant has one of the characteristics or traits required for
the position, and the interviewer subconsciously gives this undue weight and decides that the applicant has the other
characteristics or attributes as well.
24 A local authority The local authority is a not-for-profit organisation and so will rely most heavily on value for money
and efficiency indicators rather than information on performance and profitability.
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