【Questions】
10 Which of the following is a characteristic of the informal organisation?
A.It is made up of individuals at the same level in the organisation
B.It evolves over time and can change rapidly
C.Communication flows are mainly upward and downward
D.Information flows more slowly than through the formal organisation
11 James received a memorandum asking him to complete a task by 15 April. Unfortunately he missed this deadline,
because he did not receive the memorandum until 17 April. This was despite the fact that the memorandum was sent on 12
April.
What type of communication problem is this?
A.System
B.Personality
C.Misunderstanding
12 George's preferred learning style is to form opinions based on what should work in practical situations. He dislikes
management theories, finding it difficult to relate them to real life experiences and his personal situation.
Which of Honey and Mumford's learning styles does George demonstrate?
A.Analyst
B.Pragmatist
C.Reflector
D.Theorist
【Answers】
10 It evolves over time and can change rapidly The informal organisation has the advantage of being able to evolve over
time and can change rapidly if necessary, where the formal organisation may have rigid set procedures and lengthy lines of
communication.
11 System The fault lies with the formal communication system - memoranda need to be delivered more promptly.
12 Pragmatist As George likes to base his opinions on what works in practice, he is a pragmatist. George is impatient with
theory and so is not a theorist. A reflector likes to observe and think about things, so George is not a reflector either. An
analyst is not one of Honey and Mumford's learning styles.
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