Good listening is much more than being silent while the other person talks. To the contrary, people perceive the best listeners to be those who periodically ask questions that promote discovery and insight. These questions gently challenge old assumptions, but do so in a constructive way. Sitting there silently nodding does not provide sure evidence that a person is listening, but asking a good question tells the speaker the listening was consistently seen as a two-way dialogue, rather than a one-way “speaker versus hearer” interaction. The best conversations were active.
Good listening included interactions that build a person’s self-esteem. The best listeners made the conversation a positive experience for the other party, which doesn’t happen when the listener is passive (or, for that matter, critical!). Good listeners made the other person feel supported and conveyed confidence in them. Good listening was characterized by the creation of a safe environment in which issues and differences could be discussed openly.
Good listening was seen as a cooperative conversation. In these interactions, feedback flowed smoothly in both directions with neither party becoming defensive about comments the other made. By contrast, poor listeners were seen as competitive --- as listening only to identify errors in reasoning or logic, using their silence as a chance to prepare their next response. That might make you an excellent debater, but it does not make you a good listener. Good listeners may challenge assumptions and disagree, but the person being listened to feels the listener is trying to help, not wanting to win an argument.
1. When a listener asks constructive questions, it means ______.
A. he is listening carefully
B. he is getting bored of nodding
C. he wants to make the dialogue stop
D. he wants to challenge the speaker
2. According to the author, which of the following statements is true?
A. Good listener should agree with the speaker.
B. If you give creative opinions, the speaker will be less confident.
C. If the speaker creates a comfortable environment, listeners will become confident.
D. Those who periodically ask questions want to take charge of the conversation.
3. According to the passage, a good listener would NOT ______.
A. response
B. disagree with the speaker
C. be silent
D. use logic
4. The main purpose of the passage is to ______.
A. explain what would happen if speakers are boring
B. analyze the behavior of good listeners
C. encourage listeners to help the other person to see the conversation in a new light
D. tell readers to be good listeners
5. Which could be the title of this passage?
A. What Makes Listening Attractive?
B. How to Train Your Audience?
C. What Do Good Listeners Do?
D. How to Become a Good Collaborator?
1.【答案】A。解析：细节题。根据第一段的前三句话可知，好的倾听者不是在听别人讲话时沉默的人，而是时不时问建设性问题来促进发现和深入见解的人，故A项正确。
2.【答案】C。解析：细节题。根据第一段第四句的Sitting there silently nodding does not provide sure evidence that a person is listening可知A项错误;第二段在说“好的倾听包括让对方建立自尊的互动”，根据本段中心句(第一句)后面内容里的最后两句Good listeners made the other person feel supported and conveyed confidence in them...differences could be discussed openly.可知B项错误，同时可知C项正确;根据第一段第二三句话可知D项错误，时不时问问题是在认真倾听的一种体现，不是倾听者想掌控对话的体现。
3.【答案】C。解析：细节题。根据第一段第一句话可知，好的倾听者不是在听别人讲话时沉默的人，故C项为本题答案，同时可知A不能选。根据第一段第三句话These questions gently challenge old assumptions, but do so in a constructive way.可知B项是good listener会做的事;给原来的假设提出建设性的问题，当然需要use logic，故D项也应该是good listener的行为。故选C。
4.【答案】B。解析：推断题。题干：本文的目的是什么?第一段主要介绍了好的倾听者并不意味着总是保持沉默，而是要适时发问;第二段主要介绍了好的倾听者会让对方感觉比较舒服;第三段主要介绍了良好的聆听是在合作的氛围中进行的，倾听者提出异议也是在帮助对方，而不是以赢得辩论为目的。根据这三段的大意，可知本文主要目的是分析良好聆听者的行为，故选B。
5.【答案】C。解析：主旨题。题干：下列哪项适合做本文的标题?第一段主要介绍了好的倾听者并不意味着总是保持沉默，而是要适时发问;第二段主要介绍了好的倾听者会让对方感觉比较舒服;第三段，良好的聆听是在合作的氛围中进行的，倾听者提出异议也是在帮助对方，而不是以赢得辩论为目的。综合分析，本文主要介绍了好的聆听者都做什么，故选C。
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