SPAMSOAP is a mnemonic for the types of internal control employed by an organisation. Which two of the following are types of internal control included in SPAMSOAP? 1 Output 2 Arithmetic 3 Preventative 4 Physical A 1 and 2 B 1 and 3 C 2 and 3

Who was responsible for developing the 'Situational Leadership' model?

A Blake and Mouton

B Katz and Kahn

C Hersey and Blanchard

D Tannenbaum and Schmidt

Which two of the following are examples of 'on the job' training?

1 Formal training courses

2 Mentoring by a colleague

3 Self study courses

4 Secondments to other departments

A 1 and 2

B 2 and 3

C 3 and 4

D 2 and 4

 From the list below, pick out two of Mintzberg's organisational components

(i) Strategic apex

(ii) Technicians

(iii) Specialists

(iv) Support staff

A (i) and (ii)

B (ii) and (iii)

C (i) and (iv)

D (ii) and (iv)

Which of the following are typical responsibilities of the management accountant in a large organisation?

1 Processing sales invoices

2 Reconciling cash balances with bank statements

3 Planning and preparing budgets

4 Appraisal of capital investment projects

A 1 and 3

B 2 and 4

C 1 and 4

D 3 and 4

Which of the following describes the 'impoverished' style of management identified by Blake and Mouton's managerial grid?

A High concern for people and a low concern for the task

B Low concern for people and a high concern for the task

C Low concern for people and low concern for the task

To which of the following cultural types did Charles Handy give the name of the Greek god Dionysus?

A Power/club culture

B Person culture

C Role culture

D Task culture

Which of the following is most clearly a sign of an ineffective group?

A Internal disagreement and criticism

B Passive acceptance of work decisions

C Competition with other groups

Bill has been on a training course to learn negotiation skills. Which of the following are negotiation skills.

(i) Look for a wide variety of possible solutions

(ii) Define the problem carefully

(iii) Evaluate progress towards objectives

(iv) Try to develop objectives resulting in mutual gains

A (i), (ii) and (iii)

B (ii), (iii) and (iv)

C (i), (ii) and (iv)

D (i), (iii) and (iv)

Which of the following describes an employee duty, rather than an employer duty under Health and Safety legislation?

A To keep all plant and machinery up to a necessary standard

B To ensure all work practices are safe

C To take reasonable care of themselves

Every organisation has a boundary that separates it from its environment. From an organisation's point of view, which two of the following would be part of the organisation's environment?

(i) Shareholders

(ii) Customers

(iii) Sales team

(iv) Purchasing department

A (i) and (ii)

B (ii) and (iii)

C (iii) and (iv)

D (i) and (iv)