For a formal meeting, in which order would you expect the following items to appear on the agenda? 1 Subjects for discussion 2 Minutes of previous meeting 3 Date of next meeting 4 Any other business 5 Apologies for absence 6 Matters arising A

A 360o (or multi-source) appraisal collects feedback on an individual's performance from sources such as the person's immediate superior and also his or her immediate subordinates. Identify these other sources from the list below.

(i) Peers

(ii) Customers

(iii) Self-appraisal

(iv) Family and friends

A (i), (ii) and (iii)

B (ii), (iii) and (iv)

C (i), (ii) and (iv)

D (i), (iii) and (iv)

 There are many different methods of communication, each with its own features and limitations. Can you identify the three features/advantages of conversation as a communication technique from the list below?

(i) Requires little or no planning

(ii) Gives a real impression of feelings

(iii) Complex ideas can be communicated

(iv) Usually unstructured so can discuss a wide range of topics

A (i), (ii) and (iii)

B (ii), (iii) and (iv)

C (i), (ii) and (iv)

D (i), (iii) and (iv)

 Bruce has been on a training course to help him develop his negotiation skills and learn some new techniques. He has been practising three of these back in the office – can you identify them?

(i) Look for a wide variety of possible solutions

(ii) Try to develop options that would result in mutual gain

(iii) Create a trusting supportive atmosphere in group

(iv) Define the problem carefully

A (i), (ii) and (iii)

B (ii), (iii) and (iv)

C (i), (ii) and (iv)

D (i), (iii) and (iv)

12 'The justification for empowering workers, or removing levels in hierarchies that restrict freedom, is that not only will the job be done more effectively but the people who do the job will get more out of it in terms of growth, challenge, responsibility and self-fulfilment'. The thinking is in line with which management writer?

A Herzberg

B Fayol

C Taylor

D Weber

Tuckman identified four stages in group development, which occur in a particular order. What is the order in which the stages occur?

A Forming, storming, norming, performing

B Forming, storming, performing, norming

C Storming, norming, forming, performing

D Storming, forming, performing, norming

Which one of the following team member roles is not from Belbin's list of group rules?

A Shaper

B Plant

C Attacker

D Finisher

Belbin described the most effective character mix in a team. This involves eight necessary roles, which should ideally be balanced and spread in a team. A person who is highly strung, extrovert and passionate about the task fits into which of Belbin's roles?

(i) Plant

(ii) Completer Finisher

(iii) Resource investigator

(iv) Shaper

A (i), (ii) and (iii)

B (ii), (iii) and (iv)

C (i), (ii) and (iv)

D (i), (iii) and (iv)

In the context of human resource planning, which two of the following documents are the outputs of a process of job analysis?

(i) Human resource plan

(ii) Job description

(iii) Person specification

(iv) Performance appraisal

A (i) and (ii)

B (i) and (iii)

C (ii) and (iv)

D (ii) and (iii)

A company has established a project team to design a new information system. The team has had a few meetings to discuss how they are going to tackle the work, and who would do what, but some early ideas have been unsuccessful. Group members are still putting forward a number of very innovative ideas, but they often disagree strongly with each other. The group members appear to be dividing into two 'camps' each of which has an unofficial 'leader'. These two individuals agree about very little and appear to dislike each other. According to Tuckman, which stage in development has the project team reached?

A Norming

B Performing

C Storming

Different types of power may be exercised within an organisation any different individuals. Which type of power is associated with formal authority?

A Resource power

B Expert power

C Position power