Counselling is essentially a/an ______-role. Which of the following words correctly completes this statement. A Advisory B Non-directive C Task-related

 You are a sales representative who routinely visits customers in their homes and places of business to present the latest products and take orders (where inventory is available). Which of the following technology tools will most directly enhance your effectiveness?

A Computer telephony integration

B Electronic Data Interchange (EDI)

C Mobile communications

What name is given to the process whereby an individual defines objectives and formulates action plans for learning with a view to improving his or her own effectiveness?

A Coaching

B Mentoring

C Counselling

D Personal development planning

根据合伙企业法律制度的规定，下列关于合伙企业的表述中，正确的有( )。

A.普通合伙人对合伙企业债务承担无限连带责任，有限合伙人以其认缴的出资额为限对合伙企业债务承担责任

B.普通合伙人可以以劳务出资

C.合伙企业营业执照的签发日期，为合伙企业的成立日期

根据合伙企业法律制度的规定，下列各项中，属于普通合伙人当然退伙情形的有( )。

A.合伙人丧失偿债能力

B.合伙人被宣告破产

C.合伙人在合伙企业中的全部财产份额被人民法院强制执行

D.合伙协议约定合伙人必须具有相关资格而丧失该资格

(a) Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.Trevor responds to conflict by encouraging the individuals to bargain and negotiate.Joss puts emphasis on the task in hand and stresses that the group effort must be superior toindividual effort.Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

A Denial

B Compromise

C Dominance

D Integration/Collaboration

For each manager, select the response that they use to conflict.

(i) Trevor

(ii) Joss

(iii) Michael

(iv) Leona

(b) Are the following statements about conflict resolution true or false?

(i) Compromises result in all parties being satisfied

(ii) A win-win situation is rare, but is the best solution to conflict resolution

(iii) A lose-lose situation is not possible

(iv) Win-lose situations can result in damaged relationships within the team

(a) Which two of the following conditions would show that a task is important to an organisation?

A The task will satisfy a key customer

B The task comes in an email marked urgent

C The task will add value to the organisation

D The task has already been delegated by two superiors

(b) Are the following statements true or false?

(i) A meeting without a clear objective will always give value to everyone attending for the time taken.

(ii) Time management can be improved by setting aside times when an individual is not contactable by others.