A.What do you want?
B.What can I do for you?
C.What do you like?
D.Do you want to buy something?
A.That's very kind of you. I'd love to.
B.How dare you invite me? I won't go.
C.Yeah,thanks anyway.
D.Whether I'll go or not is not your business,OK?
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of purchase
D. show some written proof of the purchase to the store
A. there is a simple way of finding out if someone is lying
B. from some ways people behave we can know they are lying
C. certain emotions are proof of lying
D. in some situations women are most likely to think businessmen are dishonest
A. how to settle a consumer's complaint about a faulty item
B. how to make an effective complaint about a faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
A.compressed
B.shrank
C.dropped
D.decreased
A. unusual
B. pleasant
C. courageous
D. friendly
A. should encourage them to read before know the meaning of the words they read
B. Should not expect too much of them
C. Should achieve a balance between pushing them too hard and leaving them on their own
D. Should create as many learning opportunities as possible
A. evidenc
e B. recognition
C. identity
D. status
A.Insanity
B.Pressure
C.The need for attention
D.Great anger
A.to have commercial counselor's offices of our embassies stationed abroad
B.to promote the quality of our own products
C.to send trade groups abroad every now and then
D.to have face-to-face talks with foreign businessmen
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