A:Hello! International Airline
B:You'd better look up the schedule first
C:I'm sorry, but it's completely booked
D:I'm afraid you have to change
A:Certainly
B:That's nothing
C:Yes, you are welcome
D:Yes, I am glad about it
A:She is happy
B:She is ill
C:She is tall
D:She is at home
A:Sorry, I won't do it again
B:Certainly, I will
C:That's OK
D:Excuse me, I am wrong
A:You can't miss it
B:I don't know
C:No, I can't
D:Sorry, but I am a stranger here myself
A:Certainly, I'll give it to him
B:No, please not
C:Sorry, I don't
D:Yes, please do
A:I'm glad to hear that
B:That's right.
C:Thank you
D:The same to you
A:Thank you for saying so
B:I don't think so
C:No, I don't speak well enough
D:Certainly
A:It doesn't matter
B:You're welcome
C:You're kind
D:I don't think so
A:Yes. This is Mr Wang speaking.
B:Yes. Can I speak to Mr Wang?
C:Sorry, you'd better ask Mr Wang.
D:No, I can't speak.
A:Excuse me
B:Sorry
C:Pardon
D:Apologize
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