A.To request a forgotten document
B.To inquire about filing a claim
C.To follow up on a request
D.To ask for clarification of a notice
参考资料
NOTICE TO OUR CUSTOMERSBrenda Department Store would like to announce an issue that has arisen with regard to our Luxom hand lotion product (item number 274AR). Several units of Luxom hand lotion that were sold between the dates of May 2 and May 30 contained an active ingredient that may cause skin irritation to users of the product. If you purchased the hand lotion within these dates and can provide valid proof of purchase exhibiting so, you are eligible for a 100 percent refund as well as a complimentary replacement tube of the lotion without the irritating agent.Customers who may have experienced significant side effects, including swelling or excessive itchiness, may direct any claims they might have to our service desk on the fourth floor of our main branch on 50 Clover Street. Such customers will not need to provide a receipt but may be required to sign a legal agreement indicating their acknowledgment of acquisition of the Luxom hand lotion product during the specified sales period above.Any questions pertaining to this issue may be directed to our customer service department at 555-9394 or its head of staff, Gregory Owens, at g.owens@brendadept.com. To: Gregory Owens <g.owens@brendadept.com>From: Danielle Peng <dannypeng465@itsmymail.net>Subject: Yesterday’s visit Date: June 16 Attachment: sale.fileDear Mr. Owens,Thank you very much for speaking with me yesterday. I’ve attached a scan of my receipt, as you instructed. My apologies for not having it on me the other day.Although I did purchase product 274AR on May 10, I did not experience any significant skin ailments. Thank you for providing me with the legal form to file a claim anyway, but I don’t think that will be necessary. Please just send along what was promised in the notice I received last month.The address that it can be sent to is: 68 Hartfield Way, Richmond, VA 23237.Please note that next month, I will be out of the country for work and will thus be unable to accept the package when it arrives. Accordingly, the delivery person may leave the box in the management office of my apartment complex on the first floor of the building. I appreciate all of your help with this in advance.Please let me know if there is any further information you will need from me to complete this request.Kindest Regards,Danielle Peng