A.She is dissatisfied with the replacement vehicle.
B.She has used Marston Auto Services more than once.
C.She drives an old vehicle that often breaks down.
D.She will be unable to pick up her car on March 15.
参考资料
Andrea Summers 2387 Indiana Avenue Salt Lake City, UT 84109 March 12Dear Ms. Summers,I am writing to apologize to you for the delay in returning your car after you sent it in to us for a check up. As you know, we found a number of serious mechanical problems during the inspection that were not there the last time you came in; a leak in the fuel tank and an engine vacuum defect, in particular. As per company policy, we are not able to give the car back to you until the repairs are completed, but I assure you that we are working on them.I appreciate your understanding of this matter, and I hope that you are enjoying the temporary vehicle that was delivered to your home on March 10 while the maintenance of your vehicle is ongoing. Your own car will be ready on March 15, so please return the complimentary car when you come to collect it.Once again, I apologize for any inconvenience we have caused you, and I hope that you will continue to use Marston Auto Services in the future.Best regards,James MarstonFounder and ManagerMarston Auto Services, Salt Lake City