Which of the following is the author’s opinion about the woman at the Global Support Centre、

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• 1Why did the author shut down her computer abruptly、

  A.Because she had saved what she had written.

  B.Because she couldn’t move the cursor.

  C.Because the computer refused to work.

  D.Because the computer offered to repair itself.

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• 2What is the tone of the passage、

  A.Critical.

  B.Humorous.

  C.Serious.

  D.Unclear.

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• 3After his phone suddenly began ringing, the author _______.

  A.immediately started talking to the caller

  B.immediately started talking to his colleague

  C.put the phone away and stopped talking

  D.continued with his fake conversation

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• 4What does the last example show、

  A.One effective way is to fake fone one’s doctor.

  B.One has to be careful while fake foning.

  C.Fake foning may not deceive people.

  D.Fake foning is always quite successful.

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• 5In the author’s opinion, in order to make fake foning look real one has to_______.

  A.talk about interesting matters

  B.behave politely to people passing by

  C.hold the phone while walking

  D.appear absorbed in conversation

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• 6According to the passage, the solution offered by the technician was_______.

  A.effective

  B.economical

  C.unpractical

  D.unacceptable

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• 7"It was like offering to drop a safe on my head to cure my headache” in thelast but one paragraph means that _______.

  A.the technician’s proposal would make things even worse

  B.the technician’s proposal could eventually solve the problem

  C.files stored on her computer were like a safe

  D.erasing the entire system was like curing a headache

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• 8It can be inferred from the passage that the differences between the GlobalSupport Centre and the local repair shop lie in all the following EXCEPT_______.

  A.efficiency

  B.location

  C.setup CDs

  D.attitud

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• 9The newspaper deliveryman put a blank card inside the envelope because_______.

  A.he forgot to write a few words on it

  B.he wanted the couple to send it back

  C.he used it to ask for a Christmas tip

  D.he was afraid of asking for a tip in person

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• 10From the passage, we learn that the author _______.

  A.didn’t like Raoul’s way of delivering the paper

  B.didn’t realize why Raoul delivered the paper that way

  C.didn’t know that Raoul came very early in the morning

  D.didn’t feel it necessary to meet Raoul when he came

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