What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Par

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• 1Why are store managers often the last to hear complaints、

  A.Most customers won’t bother to complain even if they have had unhappy experiences.

  B.Customers would rather relate their unhappy experiences to people around them.

  C.Few customers believe the service will be improve

  D.D.Customers have no easy access to store managers.

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• 2What does Cartmill say about regular check-ups for men、

  A.They may increase public expenses

  B.They will save money in the long run

  C.They may cause psychological strains on men

  D.They will enable men to live as long as women

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• 3what does Dr. Ross Cartmill mean by “the ostrich approach”(line q par

  A.9)A.a casual attitude towards one’s health conditions

  B.a new therapy for certain psychological problems

  C.refusal to get medical treatment for fear of the pain involved

  D.unwillingness to find out about one’s disease because of fear

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• 4Which of the following best completes the sentence “Geez, if it could happen to him,…’(line2,para,8)、

  A.it could happen to me, too

  B.I should avoid playing golf

  C.I should consider myself lucky

  D.it would be a big misfortune

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• 5What does the author state is the most important reason men die five years earlier on average than women、

  A.men drink and smoke much more than women

  B.men don’t seek medical care as often as women

  C.men aren’t as cautions as women in face of danger

  D.men are more likely to suffer from fatal diseases

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• 6Shop owners often hire moonlighting police as parking attendants so that shoppers_____

  A.can stay longer browsing in the store

  B.won’t have trouble parking their cars

  C.won’t have any worries about security

  D.can find their cars easily after shopping

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• 7What contributes most to smoothing over issues with customers、

  A.Manners of the salespeople

  B.Hiring of efficient employees

  C.Huge supply of goods for sale

  D.Design of the store layout.

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• 8To achieve better shopping experiences, customers are advised to _________.

  A.exert pressure on stores to improve their service

  B.settle their disputes with stores in a diplomatic way

  C.voice their dissatisfaction to store managers directly

  D.shop around and make comparisons between stores

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