● People are indulging in an illusion whenever they find themselves explaining at acocktail(鸡尾酒) party, say, that they are "in computers," or "in telecommunications," or "inelectronic funds transfer". The implication is that they are part of the high-tech world. Justbetween us, they usually aren't. The researchers who made fundamental breakthroughs inthose areas are in a high-tech business. The rest of us are  （71） of their work. We usecomputers and other new technology components to develop our products or to organize ouraffairs. Because we go about this work in teams and projects and other tightly knit workinggroups(紧密联系在一起的工作小组), we are mostly in the human communication business.Our successes stem from good human interactions by all participants in the effort, and ourfailures stem from poor human interactions.    The main reason we tend to focus on the  （72） rather than the human side of the workis not because it's more  （73） , but because it's easier to do. Getting the new disk driveinstalled is positively trivial compared to figuring out why Horace is in a blue funk(恐惧) orwhy Susan is dissatisfied with the company after only a few months. Human interactions arecomplicated and never very crisp(干脆的,干净利落的) and clean in their effects, but theymatter more than any other aspect of the work.    If you find yourself concentrating on the  （74） rather than the  （75）, you're like thevaudeville character(杂耍人物) who loses his keys on a dark street and looks for them on theadjacent street because, as he explains, "The light is better there!".