托业考试练习题9

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• 21What will Ms. Vega most likely do next?

  A.Deliver a shipment of drapes.

  B.Organize a large work crew.

  C.Call the fabric distributor.

  D.Contact the client.

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• 22At 9: 38

  A.m.，what does Ms. Kato mean when she writes, “in the long run”？A.She is pleased that the client is located nearby.

  B.She is proud of her company’s history of high-quality performance.

  C.She believes that the work will be more expensive than expecte

  D.D.She thinks that there could be additional work with the client in the futur

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• 23What is the main purpose of the letter?

  A.To ensure that the company has sent the order.

  B.To complain about the quality of the products.

  C.To report mistakes in an order.

  D.To demand a refund on the items.

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• 24What would Ms. Janet Perez like the company to deal with the curtains?

  A.Take the curtains back.

  B.Mail the curtain she ordered.

  C.Charge her for both of them.

  D.Refund her money for one of them.

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• 25What is wrong with the rug?

  A.Janet Perez feels it is too small.

  B.Janet Perez never ordered it.

  C.Janet Perez feels she was undercharged for it.

  D.Janet Perez ordered two but received on

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• 26How much will Janet Perez get back for the bed sheets?

  A.$10.00.

  B.$29.99.

  C.$19.99.

  D.$20.00.

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• 27What will the Janet Perez do next?

  A.Go to the company.

  B.Just wait the result.

  C.Send back the rug.

  D.Call the company.

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• 28Who is Mr. Campbell?

  A.A DVD producer.

  B.A shipping company clerk.

  C.The boss of TPS Express.

  D.A furniture seller.

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• 29What did Mr. Anderson give Mr. Campbell?

  A.A desk.

  B.A DVD.

  C.A product sample.

  D.C.A product sampl

  E.D.A business card.

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• 30According to Tony Anderson,what do customers receive from Home & Office Furniture currently?

  A.The option of opening an account with the company.

  B.Discounted prices on bulk orders.

  C.Next-day receipt of merchandise.

  D.A refund for items damaged during shipping.

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