management of a certain building was receiving complaints about slow elevator service. the solution adopted was to add mirrors in thelobbies to reduce boredom while passengers waited. this is an example of （    ） .

试卷相关题目

• 1in which of the following is the cost of risk hidden by the contractor、

  A.firm fixed price contract

  B.fixed price plus incentive

  C.cost plus fixed price

  D.cost plus percentage of cost

  E.a and b

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• 2in preparing a good project definition, experienced project managers will:

  A.concentrate mainly on the end product rather than costs or benefits. these come later.

  B.realize that only the "tip of the iceberg" may be showing. as a project manager, you must get beneath it.

  C.understand that a project definition/plan is a dynamic rather than static tool, and thus subject to change.

  D.try to convert objectives into quantifiable terms.

  E.all of the above

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• 3which of the following types of cost are relevant to making financial decisions:

  A.sunk cost

  B.opportunity cost

  C.material cost

  D.a and c only

  E.b and c only

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• 4the sending or conveying of information from one place to another is the process of

  A.networking

  B.transmitting

  C.interacting

  D.promoting

  E.interfacing

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• 5the definitive terms of a contract are written during which of the following contract phases、

  A.contract phase

  B.post-award phase

  C.award phase

  D.pre-award phase

  E.requirement phase

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• 6pure risk differs from business risks because pure risk's （    ） .

  A.include chances of both profit or loss associated with the business.

  B.include chances of loss and no chances for profit associated with the business.

  C.must incur personal loss with business liability.

  D.must incur business liability associated with loss of pure profit.

  E.b and c

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• 7the actual configuration of a pert/cpm network （    ） the amount of resources that can be devoted to the project.

  A.increases.

  B.is not affected by

  C.does not require

  D.is heavily dependent upon

  E.is the only means of determining

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• 8the following types of costs are relevant to making a financial decision except:

  A.opportunity costs

  B.direct costs

  C.sunk cost

  D.unavoidable costs

  E.none of the above

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• 9the standard types of communication include all but

  A.written

  B.verbal

  C.telepathic

  D.nonverbal

  E.none of the above

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• 10（    ） of the extra costs of the project can often be attributed to a lack of quality.

  A.0.12

  B.0.15

  C.0.2

  D.0.25

  E.less than 10%

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