When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

试卷相关题目

• 1What will the government most probably provide if it is engaged in a pump-priming program、

  A.Sums of money.

  B.Raw materials.

  C.Human resources.

  D.Media support.

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• 2When Sally says “The TV program kept pumping out commercials”, she may be______.

  A.excited

  B.interested

  C.annoyed

  D.worried

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• 3What is the real concern of the writer of this article、

  A.The major causes of traffic accidents and car thefts.

  B.The relationship between human and technology.

  C.The shortcomings of digital devices we use.

  D.The human unawareness of technical problems.

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• 4In the writer’s opinion, Stevenson’s argument is _______.

  A.one-sided

  B.reasonable

  C.puzzling

  D.well-based

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• 5Which of the following would Rick Stevenson most probably agree with、

  A.Modern technology is what we can’t live without.

  B.Digital technology often falls short of our expectation.

  C.Digital devices are more reliable than they used to be.

  D.GPS error is not the only cause for Ceely’s accident.

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• 6We can learn from Paragraph 2 that _______.

  A.complaining customers are hard to satisfy

  B.unsatisfied customers receive better service

  C.satisfied customers catch more attention

  D.well-treated customers promote business

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• 7The writer mentions “phone rage”(Paragraph 3)to show that ________.

  A.customers often use phones to express their anger

  B.people still prefer to buy goods online

  C.customer care becomes more demanding

  D.customers rely on their phones to obtain services

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• 8What does the writer recommend to create customer delight、

  A.Calling customers regular.

  B.Gibing a “thank you “note..

  C.Delivering a quicker service.

  D.Promising more gifts.

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• 9If a manager should show his empathy (Paragraph 6), what would be probably say、

  A.“I know how upset you must be.”

  B.“I appreciate your understanding.”

  C.“I’m sorry for the delay.”

  D.“I know it’s our fault.”

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• 10Customer delight is important for airlines because ________.

  A.their telephone style remains unchanged

  B.they are more likely to meet with complaints

  C.the services cost them a lot of money

  D.the policies can be applied to their staff

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