We can learn from Paragraph 2 that _______.

试卷相关题目

• 1When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

  A.fluent and impressive

  B.logical and moving

  C.informative and significant

  D.interesting and powerful

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• 2What will the government most probably provide if it is engaged in a pump-priming program、

  A.Sums of money.

  B.Raw materials.

  C.Human resources.

  D.Media support.

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• 3When Sally says “The TV program kept pumping out commercials”, she may be______.

  A.excited

  B.interested

  C.annoyed

  D.worried

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• 4What is the real concern of the writer of this article、

  A.The major causes of traffic accidents and car thefts.

  B.The relationship between human and technology.

  C.The shortcomings of digital devices we use.

  D.The human unawareness of technical problems.

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• 5In the writer’s opinion, Stevenson’s argument is _______.

  A.one-sided

  B.reasonable

  C.puzzling

  D.well-based

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• 6The writer mentions “phone rage”(Paragraph 3)to show that ________.

  A.customers often use phones to express their anger

  B.people still prefer to buy goods online

  C.customer care becomes more demanding

  D.customers rely on their phones to obtain services

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• 7What does the writer recommend to create customer delight、

  A.Calling customers regular.

  B.Gibing a “thank you “note..

  C.Delivering a quicker service.

  D.Promising more gifts.

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• 8If a manager should show his empathy (Paragraph 6), what would be probably say、

  A.“I know how upset you must be.”

  B.“I appreciate your understanding.”

  C.“I’m sorry for the delay.”

  D.“I know it’s our fault.”

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• 9Customer delight is important for airlines because ________.

  A.their telephone style remains unchanged

  B.they are more likely to meet with complaints

  C.the services cost them a lot of money

  D.the policies can be applied to their staff

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• 10Which of the following is conveyed in this article、

  A.Face-to –face service creates comfortable feelings among customers.

  B.Companies that promise more will naturally attract more customers.

  C.A company should promise less but do more in a competitive market.

  D.Customer delight is more important for air lines then for banks.

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