A.Face-to –face service creates comfortable feelings among customers.
B.Companies that promise more will naturally attract more customers.
C.A company should promise less but do more in a competitive market.
D.Customer delight is more important for air lines then for banks.
A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.the services cost them a lot of money
D.the policies can be applied to their staff
开始考试点击查看答案A.“I know how upset you must be.”
B.“I appreciate your understanding.”
C.“I’m sorry for the delay.”
D.“I know it’s our fault.”
开始考试点击查看答案A.Calling customers regular.
B.Gibing a “thank you “note..
C.Delivering a quicker service.
D.Promising more gifts.
开始考试点击查看答案A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding
D.customers rely on their phones to obtain services
开始考试点击查看答案A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service
C.satisfied customers catch more attention
D.well-treated customers promote business
开始考试点击查看答案A.she was too old to fly kites
B.her husband would make fun of her
C.she should have been doing her how
D.supposed to the don’t game
开始考试点击查看答案A.felt confused
B.went wild with joy
C.looked on
D.forgot their fights
开始考试点击查看答案A.The boys must have had more fun than the girls.
B.They should have finished their work before playing.
C.Her parents should spend more time with them.
D.All the others must have forgotten that day.
开始考试点击查看答案A.She suddenly remembered her duty as a mother.
B.She was reminded of the day they flew kites.
C.She had finished her work in the kitchen.
D.She thought it was a great day to play outsid
开始考试点击查看答案A.the writer was not alone in treasuring her fond memories
B.his experience in POW camp threw a shadow over his life
C.childhood friendship means so much to the writer
D.people like him really changed a lot after the war
开始考试点击查看答案高中教育高考语文(重庆卷)2013年普通高等学校招生全国统一考试
类别:学历类其它高中教育高考语文高考语文第一轮复习测试题9
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