The project manager must maintainan effective communication link with the customer’s satisfaction with the progress of the project. The project manager maintains this link through（71）.

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• 1某系统集成公司制订了一系列完备的质量管理制度，其中一项是要求每个项目在各个阶段的最后都必须进行质量审计。这种审计活动是（70）过程的一部分工作。

  A.质量保证

  B.质量改进

  C.质量控制

  D.质量计划

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• 2在项目管理中经常需要在成本与进度之间做出权衡，尽管聘用高级程序员的花费要比初级程序员高得多，却可以获得更高的生产效率。如果项目经理在编制项目质量计划时，希望确定聘用高级程序员和初级程序员的最佳人数比例，同时还要明确质量标准以及达到标准的最佳方法，最适合采用的方法是（69）。

  A.基准比较

  B.效益/成本分析

  C.实验设计

  D.质量成本分析

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• 3某项目质量管理员希望采用一些有助于分析问题发生原因的工具，来帮助项目组对各出现的质量问题进行预测并制订应对措施，以下工具中，能够满足其需要的是（68）。

  A.控制图

  B.流程图

  C.树状图

  D.活动网络图

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• 4在进行项目质量控制时，统计方法强调一切用数据说话，而（67）则主要用事实说话，靠“灵感”发现新思想、解决新问题。

  A.帕累托图

  B.树状图

  C.相互关系图

  D.亲和图

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• 5配置项的版本号规则与配置项的状态相关，以下叙述中正确的是（66）。

  A.处于“正式”状态的配置项版本号格式为X.Y，当配置项升级幅度较大时，可以将变动部分制作为配置项的附件，附件版本依次为1.0，1.1，

  B.处于“修改”状态的配置项版本号格式为X.YZ，其中X保持不变，YZ在01~99之间递增

  C.处于“草稿”状态的配置项版本号格式为0.YZ，随着草稿的修改，YZ取值逐步递增，而YZ的初值和幅值由用户自行把握

  D.处于“草稿”状态的配置项版本号格式为X.YZ，当配置项通过评审，状态第一次成为“正式”时，版本号直接设置为1.0

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• 6A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should（72）.

  A.Tell the customer that he will not address any problems

  B.Tell the customer that the problem is not sufficiently defined to company to a solution

  C.Collect as much information on the problem without committing his company to a solution

  D.Give the customer a range of solutions that might be acceptable to his company

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• 7The project schedule is more than a document that lays out the activities over time to represent the time dimension of the project, it is a management tool to be used for decision making. As such , the schedule is used by the project management team to（73）.

  A.Measure, delay, record, distribute, analyze, and direct

  B.Plan, schedule, monitor, control, report, and forecast

  C.Promote, highlight, monitor, control, forecast ,and report

  D.Emphasize, visualize, analyze, conceptualize, report and record

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• 8Which of the following Project Scope Management processes involves subdividing the major project deliverables into smaller, more manageable components（74）.

  A.Scope Planing

  B.Scope Verification

  C.Scope Change Control

  D.Scope Definition

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• 9The work breakdown structure comprises several levels of decomposition of the total project. The lowest level of definition is always the（75）.

  A.Planning element

  B.Work package

  C.subtask

  D.Working ineterface

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