the delphi method is （    ） .

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• 1formal written correspondence is mandated in which of the following situations:

  A.product undergoes casual in-house testing

  B.client requests additional work not covered under contract

  C.project manager calls a meeting

  D.b and c only

  E.none of the above

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• 2fast tracking means to:

  A.speed up a project through parallel tasks.

  B.swap one task for another.

  C.reduce the number of tasks if possible.

  D.b and c.

  E.none of the above.

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• 3at least （    ）of the cost of quality are the direct responsibility of management.

  A.0.25

  B.0.85

  C.0.5

  D.1

  E.0.33

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• 4which one of the following is not an acquisition method、

  A.advertising

  B.invitation

  C.negotiation

  D.purchase

  E.all are acquisition methods

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• 5which of the following is referred to as payback period:

  A.the number of periods required to recover the initial investment

  B.the rate of return on the investment

  C.the number of periods required to bring project cost back to the original budget, based on current performance

  D.loan payment schedule

  E.none of the above

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• 6the positive value of conflict is underestimated. properly managed, conflict is a valuable tool, particularly when

  A.a diversion is needed

  B.conflictive situations are in their early stages and emotional involvement is low

  C.conflictive situations are in their late stages and emotional involvement is high

  D.conflict may cause a loss of status or position power

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• 7under the terms of 2/10 net 30, the buyer may:

  A.deduct 10% of the invoice amount for payment within 30 days

  B.deduct 2% of the invoice for payment within 10 days

  C.incurs a penalty on 10% for payments more than 30 days late

  D.settle the invoice with 2 equal payments; one within 10 days and the other within 30 days

  E.none of the above

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• 8which of the following can result in misinterpretation of the statement of work、

  A.using imprecise language (i.e. nearly, approximately)

  B.mixing tasks, specifications, special instructions and approvals

  C.no pattern, structure or chronological order

  D.wide variation in the size of tasks or details of work

  E.all of the above

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• 9amount at stake is the （    ） .

  A.function of planned time/real time project costs.

  B.risk identified in successful project completions.

  C.(standard project deviation + expected costs)/6

  D.cost of investment loss + least cost to restore status quo.

  E.inherent risk at conception altered by standard project deviations.

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• 10in communications management, to assimilate through the mind or senses (as in new ideas) is the process of

  A.understanding

  B.communicating

  C.receiving

  D.decoding

  E.comprehending

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