the positive value of conflict is underestimated. properly managed, conflict is a valuable tool, particularly when

试卷相关题目

• 1the delphi method is （    ） .

  A.used to derive a consensus arriving at a convergent solution

  B.useful in determining probability relating to future events.

  C.used with questionnaires based on established scenarios.

  D.continued as an iterative process until a solution is reached.

  E.all of the above.

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• 2formal written correspondence is mandated in which of the following situations:

  A.product undergoes casual in-house testing

  B.client requests additional work not covered under contract

  C.project manager calls a meeting

  D.b and c only

  E.none of the above

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• 3fast tracking means to:

  A.speed up a project through parallel tasks.

  B.swap one task for another.

  C.reduce the number of tasks if possible.

  D.b and c.

  E.none of the above.

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• 4at least （    ）of the cost of quality are the direct responsibility of management.

  A.0.25

  B.0.85

  C.0.5

  D.1

  E.0.33

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• 5which one of the following is not an acquisition method、

  A.advertising

  B.invitation

  C.negotiation

  D.purchase

  E.all are acquisition methods

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• 6under the terms of 2/10 net 30, the buyer may:

  A.deduct 10% of the invoice amount for payment within 30 days

  B.deduct 2% of the invoice for payment within 10 days

  C.incurs a penalty on 10% for payments more than 30 days late

  D.settle the invoice with 2 equal payments; one within 10 days and the other within 30 days

  E.none of the above

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• 7which of the following can result in misinterpretation of the statement of work、

  A.using imprecise language (i.e. nearly, approximately)

  B.mixing tasks, specifications, special instructions and approvals

  C.no pattern, structure or chronological order

  D.wide variation in the size of tasks or details of work

  E.all of the above

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• 8amount at stake is the （    ） .

  A.function of planned time/real time project costs.

  B.risk identified in successful project completions.

  C.(standard project deviation + expected costs)/6

  D.cost of investment loss + least cost to restore status quo.

  E.inherent risk at conception altered by standard project deviations.

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• 9in communications management, to assimilate through the mind or senses (as in new ideas) is the process of

  A.understanding

  B.communicating

  C.receiving

  D.decoding

  E.comprehending

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• 10in general, the best long-lasting approach to settling project conflict is the （    ） approach .

  A.problem solving

  B.compromise

  C.withdrawal

  D.smoothing

  E.forcing

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