to determine what causes the majority of quality problems in a process, a very useful tool is the:

试卷相关题目

• 1there are two major types of reserves used on projects. the （    ） is for (usually major) scope changes that were not considered as part ofthe original plan, whereas the （    ） is to compensate for minor changes in estimating, escalation factors.

  A.management reserve, unplanned allowance fund.

  B.management reserve, contingency.

  C.contingency fund, management reserve.

  D.B.management reserve, contingency.C.contingency fund, management reserv

  E.D.unplanned allowance fund, budgetary reserve.E.unplanned reserve, planned reserve.

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• 2which of the following is not part of contract administration

  A.contract award

  B.performance control

  C.financial control

  D.contract closeout

  E.all of the above are parts of contract administration.

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• 3a(n) （    ） system is designed to ensure the timely availability of nonhuman resources, and includes the cost in procurement, shipping/freight,storage and loss.

  A.inventory control.

  B.materials management.

  C.procurement.

  D.all of the abov

  E.E.a and c only.

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• 4expectancy theory as applied to project management implies that:

  A.the team will work the hardest on those goals that are clearly explained by the project manager

  B.the more rewards that the project manager provides, the better the performance of the team

  C.team members will work hardest for those project goals that also bring satisfaction to personal goals

  D.employees will work hardest for those project goals which are accompanied by high levels of authority for the individual team members

  E.none of the above

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• 5non-verbal communication includes:

  A.body movement

  B.gestures

  C.facial expressions

  D.the way we move our hands

  E.all of the above

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• 6the formal invitation to submit a price for specified goods/services is usually referred to as:

  A.request for proposal

  B.request for quotation

  C.tender invitation

  D.bid invitation

  E.a and b only

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